The call you missed was a booking.
Oneanswer picks up your business phone day and night. It books appointments into your diary, takes down enquiries properly and puts callers through to you when a person is needed.
- 14 days free, no card
- Keep your UK number
- Callers are told it’s an AI
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Booked 07700 900123
Men’s cut, Fri 3:30pm with Priya. Confirmation text sent.
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New lead 07700 900789
Bridal party of five in June, budget about £600. Sent to Emma.
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Put through 01632 960555
Wanted Sam about a colour correction. Sam was briefed first.
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Answered 07700 900222
Asked about parking. Told: free, behind the salon on Mill Lane.
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Message 07700 900456
Needs to move Saturday’s booking. Callback task for 9am.
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Booked 07700 900331
Cut and blow-dry, Tue 10am. Booked after closing time.
An example Thursday at a Manchester salon: 14 calls, 7 of them while it was closed. Every one was answered.
- Booked
- New enquiry
- Message taken
- Answered
- Put through
Same call, two endings
Someone rings at 6:40pm wanting a cut this week. You’re closed.
Without a receptionist
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Rings eight times
Nobody’s there to pick up.
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Goes to voicemail
Most callers hang up rather than leave a message.
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Rings the next salon
They answer, and get the booking.
With Oneanswer
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Answered on the first ring
In your business’s name, saying it’s an AI.
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Offers real free times
From your diary, at your prices.
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Booked and confirmed by text
You see it in the morning, with a summary.
One call, start to finish
A Friday evening at a salon. The owner has gone home. Alongside: what Oneanswer is doing while it talks.
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Oneanswer Hello, Northside Hair Studio. Just so you know, I’m an AI assistant. How can I help?
Says it’s an AI straight away, in your business’s name.
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Caller Hi, have you got anything for a men’s cut tomorrow afternoon?
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Oneanswer Tomorrow I have 2:15pm with Sam or 3:30pm with Priya. A men’s cut is £22 and takes 30 minutes. Which suits you?
Checks the real diary for 30-minute gaps. The price comes from your price list, never a guess.
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Caller Half three with Priya, please. It’s Tom.
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Oneanswer That’s a men’s cut with Priya tomorrow at 3:30pm for Tom. Shall I book it?
Reads the booking back and waits for a clear yes.
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Caller Yes please.
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Oneanswer Done. Your reference is K7P2Q and I’ve sent you a text. Anything else?
Books it, texts Tom, adds him to your contacts and logs the call with a summary.
One receptionist, wherever customers get in touch
The same knowledge, prices and diary on the phone, on your website and by text, and your team sees it all in one place.
Answers on the first ring, day and night
- Books, moves and cancels in free slots only
- Puts urgent callers through, with a private briefing first
- Takes a proper message when nobody’s free
Call from 07700 900331
Live, 1 min 12 s
Hello, Northside Hair Studio. Just so you know, I’m an AI assistant. How can I help?
Can I move my Saturday appointment?
Of course. I have Saturday at 11am or Monday at 4pm instead. Which is better?
A chat bubble on your own website
- Same knowledge, same rules, same diary as the phone
- Hands over to your team when someone asks for a person
- One line of code, in your colours
Northside Hair Studio
Do you do gift vouchers?
Yes, from £20, sold in the salon or by phone. Would you like me to ask the team to call you about one?
Yes please
Type a message
Customers text your number and get a reply
- Answers questions and books by text
- Sends confirmations and reminders on its own
- STOP and START handled for you
Northside Hair
Text message
Hi, any space for a trim tomorrow?
Hi! Tomorrow there’s 10:15am or 1:30pm with Priya. Which would you like?
1:30 please. It’s Ana
Booked: trim with Priya, tomorrow 1:30pm, Ana. Reference K7P2Q.
The team app tells you what needs you
- A notification when a customer is waiting
- Today’s bookings, messages and callbacks in one place
- Reply to chats and texts from the shop floor
A customer is waiting
Website chat: “Can I speak to someone about a refund?”
Today
- Call back Jo about SaturdayMessage
- 10:00 Cut and blow-dry, SamBooked
- Bridal party, JuneEnquiry
Open it in the morning and see how yesterday went
Every call and chat on one line through the day, what the receptionist handled alone, and the few things that need you.
- Today, at a glance
- Each call and chat is a mark at the time it came in, set against your opening hours.
- Only what needs you
- Messages to call back, chats asking for a person and new enquiries, newest first.
- Every call, written down
- A short summary, the full transcript and what it turned into: a booking, a message or a lead.
Fits around the tools you already use
Calendar, contacts and texts are built in, so there’s nothing else to sign up for. When you want your other systems to know, Oneanswer tells them.
- Your calendar app
- Bookings appear in Google Calendar, Outlook or Apple Calendar through a private calendar link.
- Your website
- The chat bubble works on WordPress, Wix, Squarespace, Shopify or any site, with one line of code.
- Your own systems
- Signed webhooks for every booking, enquiry and call, ready for Zapier, Make or your own code.
- Spreadsheets
- Export contacts, leads and appointments as CSV whenever you like, or read them through the API.
A receptionist with rules you set
It only says what you’ve approved. When it doesn’t know, it says so and takes a message.
It will
- Book, move and cancel appointments in free slots only
- Ask your questions to qualify new enquiries
- Put urgent calls straight through, and brief you first
- Answer in Welsh, Polish and six more languages
- Call people back, and remind them of bookings
It won’t
- Make up a price, a policy or a free slot
- Pretend to be a person
- Record calls unless you switch recording on
- Keep running past the spending cap you set
- Built for UK GDPR: export or delete your data any time
- Outbound calls follow UK calling rules
- Two-step sign-in for your team
Set up for the calls your trade actually gets
Salons and beauty
Hi, can I get a cut and colour with Sam next week?
Sam has Tuesday at 10am or Thursday at 2pm for a cut and colour, about two and a half hours. Which suits you?
Home services
My boiler’s stopped working and there’s no hot water.
Sorry to hear that. Is there any smell of gas, or water leaking from the boiler?
Estate and letting agents
I’m calling about the three-bed on Mill Lane. Is it still available?
Yes, it is. Are you a cash buyer, or do you have a mortgage agreed in principle?
Answering your calls by this afternoon
Plans from £49 a month. See pricing
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1
Tell it about the business
Hours, services, prices, FAQs and policies. Paste them in or add your website.
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Try it in your browser
Ask it awkward questions before a single customer hears it.
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Forward your number
Divert your existing number, or take a new UK one.
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4
Read what happened
Every call with a summary: bookings, enquiries, messages and costs.
Questions people ask first
Anything else? Ask us and a person will reply.
Will Oneanswer make things up?
It is designed not to. Oneanswer replies only from information you approve; when it is not confident, it says so and offers to take a message or transfer the call.
Can callers speak to a person?
Always. Callers can ask for a person at any point, and you set rules for when calls are transferred automatically.
Do callers know it is an AI?
Yes. Every call begins with a short disclosure. We think that is the right thing to do, and it keeps you on the right side of transparency expectations.
Is my data kept in the UK?
Oneanswer is designed for UK and EU hosting, with recording off by default and retention controls you set.
Put Oneanswer on your phone line this afternoon.
Give it your website, try it in your browser, then forward your number. 14 days free, no card.