A receptionist that knows your business and finishes the job
Oneanswer picks up every call, works out what the caller needs, answers from what you’ve approved, and then does something about it: books it, writes it down, puts the caller through or follows up.
Call from 07700 900331
Live, 1 min 12 s
Hello, Northside Hair Studio. Just so you know, I’m an AI assistant. How can I help?
Can I move my Saturday appointment?
Of course. I have Saturday at 11am or Monday at 4pm instead. Which is better?
What happens on a call
The same five steps every time, whatever the caller wants. Timings from a typical booking call.
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At 0:00
Greets and says it’s an AI
Answers in your business’s name, in the caller’s language, and says it’s an AI assistant.
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At 0:06
Works out what they need
A booking, a change, a question, a quote, a complaint, or a person.
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At 0:11
Looks it up before answering
Prices, policies and free times come from what you’ve set up. Nothing is invented.
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At 0:38
Checks before it acts
Reads back bookings and changes, and waits for a clear yes.
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At 0:52
Wraps up
Sends the confirmation text, writes a summary and runs your follow-ups.
When a person is better, it puts them through
Complaints, anything sensitive and anything it doesn’t know go to your team. You choose who answers and when.
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Caller I had my colour done on Saturday and I’m really not happy with it.
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Oneanswer I’m sorry to hear that. I’ll put you through to Sam now, who can help. One moment.
Recognises a complaint. It doesn’t try to handle it itself.
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Oneanswer To Sam: “Call from Lucy Grey about Saturday’s colour, she’s unhappy with the result. Putting her through.”
Briefs Sam privately before connecting, so Lucy doesn’t repeat herself.
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Oneanswer Sam isn’t free right now. Can I take a message and ask Sam to call you back this afternoon?
If nobody answers, it takes a message and adds a callback to your team’s list.
Afterwards, you can see exactly what happened
Every call is listed with what it turned into, a short summary and the full transcript. Bookings land in your Oneanswer calendar, enquiries in your contacts and leads.
- Your data, your rules
- Recording is off unless you switch it on. You choose how long recordings and transcripts are kept, and can export or delete everything.
- No surprise bills
- Minutes are shown as you go, with alerts at 80% and 100%. Set a spending cap and calls go to your own number once it’s reached.
- It gets better as you use it
- Questions it couldn’t answer are collected for you. Add the answer once and it knows it next time.
Hear it answer with your own business details.
Add your services and prices, then try it in your browser before any customer hears it. 14 days free, no card.