Answers from your facts
Uses only the services, prices, FAQs and policies you approve, from text you paste, documents or your website. When it doesn’t know, it says so and takes a message.
Everything between “hello” and “done”
What Oneanswer does on the call, after it, and for the way you run the business. All of it is included in every plan; plans differ in minutes and limits.
On the call
What callers get: an answer, a booking or the right person, in their own language.
Books, moves and cancels
Understands “tomorrow afternoon” or “next Tuesday at half two”, offers real free times for the right person and service, reads the booking back and texts a confirmation.
Qualifies new enquiries
Asks your own questions, such as budget, timing or postcode, scores the answers and passes strong leads to the right person.
Puts callers through
Callers can always reach a person. It briefs your colleague before connecting, and takes a message with a callback task if nobody picks up.
Speaks the caller’s language
English plus Welsh, Polish, Romanian, Spanish, French, German, Italian and Arabic. It notices the language and switches, with a matching voice.
Calls customers back
Returns missed calls and messages, makes reminder calls before appointments and follows up enquiries, within your calling hours. Anyone who asks is never called again.
Texts back
Customers can text your number. The receptionist replies by text, books and answers questions, and your team can take over any conversation. STOP is always respected.
On your website
The same receptionist in a chat bubble on your site.
Website chat
A chat bubble for your own website, answered by the same receptionist. It books, takes enquiries and answers questions, and your team can join any chat. One line of code to install.
A person when it matters
Visitors can ask for a person. If you’re online you join the chat; if not, they leave an email or number and your reply reaches them even after they’ve left.
After the call
What you get: everything written down, findable and followed up.
Every call written up
A list of every call with what it turned into, a short summary, the transcript and, if you choose, the recording.
Calendar and contacts built in
Bookings go into Oneanswer’s own calendar, with a private feed for Google, Outlook or Apple calendars. Callers are added to your contacts automatically.
Follow-ups that run themselves
Text callers who hung up, thank customers after a visit, alert the team about strong leads, or chase unanswered messages. Built from simple steps, tested before you switch them on.
Search everything customers said
Find any word or phrase across calls, website chats and texts, with the matching lines highlighted.
Keyword alerts
Hear straight away when a customer says “complaint”, “cancel” or a competitor’s name, by email or on your phone.
The team app
Install it on any phone from the browser: today’s bookings, messages and callbacks, and a notification when a customer is waiting.
Running the business
Costs, quality and data you stay in control of.
Reports you can act on
Calls handled without staff, bookings and their value, leads, after-hours calls and busiest times, compared with the previous period.
Call quality checks
Each call gets a score and a reason. Questions it couldn’t answer are grouped so you can add the answer once.
Usage you can see
Minutes shown as you go, alerts at 80% and 100%, and a spending cap so a busy week never becomes a surprise bill.
UK data protection built in
AI disclosure on every call, recording off by default, retention you choose, two-step sign-in, and full export or deletion of your data.
Simple billing
Monthly or yearly plans, clear invoices, and pay by card or bank transfer. Save a card and invoices are paid automatically.
For agencies and developers
Resell it under your own brand, or connect it to your own systems.
Your own brand, for agencies
Resell Oneanswer under your name, colours and domain. Look after every client from one place, with one monthly invoice.
API and webhooks
Read calls, bookings, contacts and leads, book appointments, and get signed webhooks for everything that happens.
Put Oneanswer on your phone line this afternoon.
Give it your website, try it in your browser, then forward your number. 14 days free, no card.