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oneanswer

Call handling shaped to your trade

A salon, a plumber and a letting agent get very different calls. Oneanswer comes set up for each, and you adjust it to your business.

Salons and beauty

Oneanswer picks up salon calls while you’re with clients: books, moves and cancels appointments from your real availability and answers price and treatment questions.

  • Books, reschedules and cancels from your connected calendar, offering only free slots for the right stylist and service length.
  • Answers questions on treatments, prices and patch tests only from the menu you approve.
  • Reads the booking back and sends a confirmation text before ending the call.
How Oneanswer handles salons and beauty
A typical call
  1. Caller: Hi, can I get a cut and colour with Sam next week?
  2. Oneanswer: Sam has Tuesday at 10am or Thursday at 2pm for a cut and colour, about two and a half hours. Which suits you?
  3. Caller: Thursday, please.
  4. Oneanswer: That’s Thursday at 2pm with Sam for a cut and colour. Shall I book it and text you a confirmation?

Home services

Oneanswer picks up calls while you’re on a job: captures the problem, address and urgency, books visits and sends genuine emergencies straight to your phone.

  • Captures the job type, address, postcode, access notes and photos request in a structured job card.
  • Asks your urgency questions and transfers emergencies, such as a gas smell or flooding, using rules you set.
  • Books survey or repair visits into free slots, allowing travel time between jobs.
How Oneanswer handles home services
A typical call
  1. Caller: My boiler’s stopped working and there’s no hot water.
  2. Oneanswer: Sorry to hear that. Is there any smell of gas, or water leaking from the boiler?
  3. Caller: No, it just won’t fire up.
  4. Oneanswer: Thanks. I can book an engineer for tomorrow between 8 and 12. Can I take your postcode?

Estate and letting agents

Oneanswer handles property enquiries day and night, qualifies buyers, tenants and vendors, books viewings and valuations and routes calls to the right negotiator.

  • Answers questions on a listed property from the details you provide, such as price, bedrooms, chain status and parking.
  • Qualifies buyers and tenants with your questions, for example mortgage in principle, position and move date.
  • Books viewings and valuations in the right negotiator’s diary.
How Oneanswer handles estate and letting agents
A typical call
  1. Caller: I’m calling about the three-bed on Mill Lane. Is it still available?
  2. Oneanswer: Yes, it is. Are you a cash buyer, or do you have a mortgage agreed in principle?
  3. Caller: I have a mortgage in principle and nothing to sell.
  4. Oneanswer: Great. I can book a viewing on Saturday at 11am or Monday at 5:30pm. Which works for you?

Put Oneanswer on your phone line this afternoon.

Give it your website, try it in your browser, then forward your number. 14 days free, no card.

No website? Start without one, or see pricing.